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RETURNS AND REFUNDS.
Your legal rights
When you buy goods from a business, in law you have a number of rights as a consumer. These include the right to claim a refund, replacement, repair and/or compensation where the goods are faulty or misdescribed.
Please return the unused goods to us with the original receipt/invoice within 14 days and we will offer you an exchange, a credit note or refund. In the case of returns that have been used and/or opened we reserve the right to charge a re-stocking fee of 20% of the purchase price. This reflects the cost of preparing the goods for re-sale, and, in the case of brand new items, having to re-sell the item as used or B stock. We do not refund the original cost of post and packing and returns are at the cost of the buyer.
The Consumer Contracts Regulations gives you a cancellation period that starts the moment you place your order and ends 14 days from the day you receive your goods.
You then have a further 14 days from the date you notify the retailer that you'd like to cancel your order to return the goods to them.
14 DAY SATISFACTION GUARANTEE
If after receiving your purchases they do not appear to be as you perceived them, or are found to be unsuitable for the purpose intended, you may, if you wish, return the item for a refund of the purchase price. The goods should be AS NEW and UNUSED, in the ORIGINAL PACKAGING, and must be returned to us at your own expense. Until the item is received by us you have a duty of care over the item. You should obtain a receipt and/or proof of posting when returning items, once we have received the goods back in satisfactory condition we will refund you the cost of the item. Where possible we suggest you wrap the item, and avoid using adhesive tape (particularly brown parcel tape) directly on the packaging of items which are boxed for retail sale, as adhesive tape can often be impossible to remove, and it if defaces the packaging, it devalues the item and prevents us from reselling it. The 14 day satisfaction guarantee does not apply to consumable items eg lamps, tape, fluid. YOU MUST ALWAYS CONTACT US FOR ADVICE BEFORE RETURNING GOODS.
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